Resources

Brené Brown studies human connection -- our ability to empathize, belong, love. In a poignant, funny talk at TEDxHouston, she shares a deep insight from her research, one that sent her on a personal quest to know herself as well as to understand humanity. 

Through his research, Goleman found that people who emerge as outstanding performers or the best leaders have high emotional intelligence. A combination of self-awareness, mastery over emotions, social awareness, empathy, tuning into others, allow harmonious or effective relationships.

Management theorist Simon Sinek suggests, it's someone who makes their employees feel secure, who draws staffers into a circle of trust. But creating trust and safety — especially in an uneven economy — means taking on big responsibility.